Pinsight Technology Requirements
(Applicable users: admins, participants, assessors)
Please contact your network administrator to ensure the following technology requirements have been met.
| Topic | Minimal Requirements | “How To” Links |
|---|---|---|
| Firewall Settings | Ensure *.pinsight.com and *opentok.com have been added to the firewall’s white list. The video calls require OpenTok, which has a minimum requirement that TCP port 443 is open. Some firewall/proxy rules only allow for SSL traffic over port 443. You will need to make sure that non-web traffic can also pass over this port. | |
| Browser (recommended) | Google Chrome 81+ Firefox 75+ Chromium Microsoft Edge 80+ Note: For optimum system performance, periodically check for browser updates. Note: Please add app.pinsight.com to your trusted site list. Note: Internet Explore and Safari are not supported | How to check browser version? How to update your Chrome browser? How to update your Firefox browser? How to update your trusted sites list? |
| Bandwidth Requirements | Video: 300 kbps (recommended lowest level) Audio: 50 kbps (recommended lowest level) Hard-wired internet connection is highly recommended. | How to determine internet connection speed? |
| JavaScript and Cookies | JavaScript enabled Cookies enabled | How to enable JavaScript? How to enable Cookies? |
| Plug-ins and Add-ons | Disable all plug-ins and add-ons during the simulation | How to disable add-ons and plug-ins? |
| Operating System | Windows XP or newer Macintosh: OS X | How to determine my operating system? |
| Resolution | Monitor resolution should be set to 1024×768 | How to check your resolution in Windows? How to check your resolution on a Mac? |
