Talk or chat one-on-one with our experts.
They resolve issues as fast as humanly possible.
Complete these five steps BEFORE your simulation experience.
1. Ensure you have the necessary set-up.
You will need: desktop or laptop with hard-wired internet connection (disable wireless access), webcam, microphone, speakers, Microsoft Word and PowerPoint.
Pinsight will automatically conduct an IT compliance check on your computer before scheduling your simulation. This will ensure your system is properly set up. Please note, this check will appear again each time you access Pinsight from a different computer.
You can perform an IT check now by following this link - IT Check
2. Watch the "How to Do Well in the Simulation" video.
3. Prepare and practice.
After you are scheduled, please be sure to fully prepare. Study background documents about the fictitious company and practice using the Pinsight simulation platform. Contact us immediately if you run into any issues.
4. Know the 3 Quick Tech Fixes.
You can fix 99% of technical issues by:
Refreshing your internet browser (hit Ctrl + F5) or
Switching your internet browser to incognito mode or
Rebooting your computer
5. Review FAQs.
You can find answers to most of your questions below.
Frequently Asked Questions
Q1. How long will my simulation last?
The live simulation lasts 3 hours. The time will fly by because you will be very busy.
Q2. How much time should I spend preparing for the simulation?
We strongly recommend that you spend 2-4 hours preparing for the simulation as it is a very intense and challenging experience. Without preparation, you will feel overwhelmed and your performance may suffer. You can complete the preparation at any time after scheduling your simulation up until the start time of your live simulation.
Q3. How can I practice using the simulation platform?
Upon scheduling your simulation, you will receive a confirmation email with your login credentials to access the Pinsight® platform. You will be able to practice up until the time before your simulation starts.
Q4. What if I need to reschedule or stop in the middle of my simulation session?
Due to the live, interactive nature of Pinsight’s simulations, rescheduling will incur fees. Please contact your representative if you find yourself in an emergency situation and absolutely need to reschedule. Likewise, the simulation is intended to be taken in one, 3-hour sitting without interruption so please plan accordingly.
Q5. When will I get my results?
Sharing of results is at your representative’s discretion. It is up to them whether or not they share the results with you and when that will happen. Please contact your representative to find out more.