Participant Support
We’re Here to Help
Running into issues with your assessment or accessing results? Chat or call one-on-one with our experts – we’ll work to find a solution as fast as humanly possible.
| Call | +1.800.423.8295 |
| info@pinsight.com |
Simulation Participants
Complete these five steps before you begin your simulation. If you’re unsure if you’ve received your invitation check your inbox for an invite from ‘noreply@pinsight.com‘.
1. Ensure you have the necessary set-up.
You will need: a desktop or laptop computer with reliable internet access (hard-wired internet connection is best – if using please disable wireless access), webcam, microphone, speakers, Microsoft Word and PowerPoint.
Pinsight will automatically conduct an IT compliance check on your computer before scheduling your simulation. This will ensure your system is properly set up. Please note, this check will appear again each time you access Pinsight from a different computer. You can perform an IT check now by following this link – IT Check
2. Watch the “How to Do Well in the Simulation” video.
3. Prepare and practice.
After you are scheduled, please be sure to fully prepare. Study background documents about the fictitious company and practice using the Pinsight simulation platform. Contact us immediately if you run into any issues.
4. Know these 3 quick tech fixes.
You can fix 99% of technical issues by:
- Refreshing your internet browser (Ctrl + F5 on PC, Command + R on Mac)
- Switching your internet browser to incognito mode and signing back into the Pinsight platform
- Rebooting your computer
5. Review FAQs
You can find answers to most of your questions below.
Frequently Asked Questions
How is Pinsight different from other types of leadership assessments?
Pinsight is an entirely virtual solution, that includes some self-report surveys, a learning agility assessment, and a business simulation. The business simulation engages participants in an online, fictitious work environment for a few hours. Like any modern workplace, participants will answer emails, prepare documents, attend video conferences with colleagues, and handle the daily challenges of leadership.
How long does the business simulation last?
Pinsight offers simulations that range from 1 hour to up to 3 hours, and vary with the type and level of the assessment. Each simulation includes at least one role play and many other activities. Participants say the time moves quickly and the simulation is very engaging.
How much time should be spent preparing for the simulation?
We strongly recommend that participants familiarize themselves with the dashboard and the documents available prior to your simulation. Leaders who make time to practice and prepare feel more confident and calm during their simulation. Participants will have access to the dashboard once the simulation is scheduled and can take time to get familiar with its content and features.
Is there an opportunity to practice using the simulation platform?
Upon scheduling the simulation, participants will receive an email with an invitation to set up their user profile and to access the Pinsight platform. Practice time is available up until the time the simulation starts.
What if I need to reschedule or stop in the middle of the simulation session?
Please contact your representative if you need to cancel or reschedule a simulation. Late cancelation fees may apply. For immediate help, use the live chat feature from within the simulation or use the live chat feature on the Pinsight website.
Do your simulations have a minimum or maximum number of participants?
Since our packages are custom tailored to your organization and needs, we do not have a required minimum or maximum. Contact us with the details of your assessment needs and we will start to create your custom package.
Do participants have to travel for their assessments?
No travel is necessary. Our assessment is fully virtual, with a live role-play component completed by video or audio call. Participants schedule their assessment online at a time that works for them, even during non-business hours.
How long does it take to receive results?
Assessment results can be available in as little as 72-hours, from the time participants are invited to the assessment to having the results available. Once the participant has completed their assessment our report will be available within 24 hours.
