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Knowledge Base

Start by selecting what type of Pinsight user you are so we can help you find some answers.

Participant

Participants go through the virtual assessment center experience and use The Pinsight App to develop their skills.

Admin

Admins manage and perform system actions for users under their partner or client account umbrella.

Stakeholder

Stakeholders are able to view and download participant reports shared with them by an admin.

Assessor

Assessors perform live role-play calls with participants and score assigned assessment exercises.

Featured Articles

People Analytics

How to Access Participant Reports as a Stakeholder

(Applicable users: stakeholders) Overview As a stakeholder account holder, you have access to participant analytics reports that have been shared with you by a platform admin….

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People Analytics

How to Access Your Report(s)

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Virtual Assessment Center

Manually Scheduling Assessments

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Virtual Assessment Center

Assessor Scheduling

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Virtual Assessment Center

Manually Rescheduling Assessments

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Your Assessment Experience

  • Participant

How to Use The Pinsight App

  • Participant

Manually Scheduling Assessments

  • Admin

Manually Rescheduling Assessments

  • Admin

How to Use the Customize Module – Adding the English Version

  • Admin

How to Access Your Report(s)

  • Participant

How to Use the Customize Module – Adding Language Versions

  • Admin

FAQ – Quickly search for information in the simulator

  • Participant

How to Access Participant Reports as a Stakeholder

  • Stakeholder

Simulation Checklist & Instructions

  • Participant

How to Add/Edit a Narrative Report Summary

  • Admin |
  • Assessor

Pinsight Technology Requirements

  • Admin |
  • Assessor |
  • Participant

Setting Up Your System

  • Assessor

Assessor Scheduling

  • Admin

Pinsight University Automatic Translation

  • Assessor

Custom Branding for Partners and Clients

  • Admin

Navigating and Using the Assignments Tab

  • Assessor

FAQ – Can I print the PDF documents in the My Files section of the simulator dashboard?

  • Participant

FAQ – The font on the documents in the My Files section is too big/small.

  • Participant

How to Access Participant Reports as an Assessor

  • Assessor

FAQ – How much time should I spend preparing for the simulation?

  • Participant

Where to Find Role-Play Instructions and Other Simulation Resources

  • Assessor

FAQ – I can’t see the Send button when sending an email message.

  • Participant

How to Access Participant Reports as an Admin

  • Admin

How to Share a Participant’s Report

  • Admin

FAQ – Can I send a calendar meeting request in simulator dashboard?

  • Participant

FAQ – The role-play video call time is wrong in my simulator calendar

  • Participant

FAQ – How long will my simulation last?

  • Participant

How to Use the Pinsight App – My Priorities Screen

  • Participant

FAQ – I am in my live simulation and I can’t answer my incoming video call.

  • Participant

FAQ – I zoomed too far in or out of the simulator

  • Participant

How to Edit Your Assessor Profile

  • Assessor

Export Participant Analytics Data in an Excel Spreadsheet

  • Admin

How to View and Download Follow-Up Assessments in Analytics

  • Admin

FAQ – How do I access the Microsoft software tools referred to in the simulation?

  • Participant

How to Invite a Participant to a Follow-Up Assessment

  • Admin

How to Invite Users to the Platform

  • Admin

How to View and Manage Follow-Up Assessments in User Management

  • Admin

FAQ – Why am I not receiving email responses?

  • Participant

FAQ – Can I go in and out of the simulator dashboard?

  • Participant

How to Set up Your Calendar

  • Assessor

How to Assign The Pinsight App to a Participant

  • Admin

How to Search for Tag Combinations Using AND/OR Operators

  • Admin |
  • Assessor |
  • Stakeholder

FAQ – My profile picture won’t upload

  • Participant

How to Add Identification Numbers to Participant Accounts

  • Admin

FAQ – Can I adjust the size of the documents in the My Files section?

  • Participant

FAQ – How do I start my live simulation?

  • Participant

FAQ – Can I go in and out of the simulator dashboard during practice mode?

  • Participant

How to Switch Roles

  • Admin |
  • Assessor |
  • Participant |
  • Stakeholder

How to Compare Participants in Analytics

  • Admin |
  • Assessor |
  • Stakeholder

How to Use the Filter in Analytics

  • Admin |
  • Assessor |
  • Stakeholder

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