Knowledge Base
Start by selecting what type of Pinsight user you are so we can help you find some answers.
Participant
Participants go through the virtual assessment center experience and use The Pinsight App to develop their skills.
Admin
Admins manage and perform system actions for users under their partner or client account umbrella.
Stakeholder
Stakeholders are able to view and download participant reports shared with them by an admin.
Assessor
Assessors perform live role-play calls with participants and score assigned assessment exercises.
Featured Articles
How to Access Participant Reports as a Stakeholder
(Applicable users: stakeholders) Overview As a stakeholder account holder, you have access to participant analytics reports that have been shared with you by a platform admin….
How to Access Your Report(s)
Manually Scheduling Assessments
Assessor Scheduling
Manually Rescheduling Assessments
All Articles
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Your Assessment Experience
How to Use The Pinsight App
Manually Scheduling Assessments
Manually Rescheduling Assessments
How to Use the Customize Module – Adding the English Version
How to Access Your Report(s)
How to Use the Customize Module – Adding Language Versions
FAQ – Quickly search for information in the simulator
How to Access Participant Reports as a Stakeholder
Simulation Checklist & Instructions
How to Add/Edit a Narrative Report Summary
Pinsight Technology Requirements
- Admin |
- Assessor |
- Participant
Setting Up Your System
Assessor Scheduling
Pinsight University Automatic Translation
Custom Branding for Partners and Clients
Navigating and Using the Assignments Tab
FAQ – Can I print the PDF documents in the My Files section of the simulator dashboard?
FAQ – The font on the documents in the My Files section is too big/small.
How to Access Participant Reports as an Assessor
FAQ – How much time should I spend preparing for the simulation?
Where to Find Role-Play Instructions and Other Simulation Resources
FAQ – I can’t see the Send button when sending an email message.
How to Access Participant Reports as an Admin
How to Share a Participant’s Report
FAQ – Can I send a calendar meeting request in simulator dashboard?
FAQ – The role-play video call time is wrong in my simulator calendar
FAQ – How long will my simulation last?
How to Use the Pinsight App – My Priorities Screen
FAQ – I am in my live simulation and I can’t answer my incoming video call.
FAQ – I zoomed too far in or out of the simulator
How to Edit Your Assessor Profile
Export Participant Analytics Data in an Excel Spreadsheet
How to View and Download Follow-Up Assessments in Analytics
FAQ – How do I access the Microsoft software tools referred to in the simulation?
How to Invite a Participant to a Follow-Up Assessment
How to Invite Users to the Platform
How to View and Manage Follow-Up Assessments in User Management
FAQ – Why am I not receiving email responses?
FAQ – Can I go in and out of the simulator dashboard?
How to Set up Your Calendar
How to Assign The Pinsight App to a Participant
How to Search for Tag Combinations Using AND/OR Operators
- Admin |
- Assessor |
- Stakeholder
FAQ – My profile picture won’t upload
How to Add Identification Numbers to Participant Accounts
FAQ – Can I adjust the size of the documents in the My Files section?
FAQ – How do I start my live simulation?
FAQ – Can I go in and out of the simulator dashboard during practice mode?
How to Switch Roles
- Admin |
- Assessor |
- Participant |
- Stakeholder
How to Compare Participants in Analytics
- Admin |
- Assessor |
- Stakeholder
How to Use the Filter in Analytics
- Admin |
- Assessor |
- Stakeholder
