Knowledge Base
You can start by selecting what type of Pinsight user you are to help narrow your search. Additionally, the top Participant articles are featured below and the search bar, additional featured articles, and all articles section (where you can sort by platform) are available.
Participant
Participants go through the virtual assessment center experience and use The Pinsight App to develop their skills.
Admin
Admins manage and perform system actions for users under their partner or client account umbrella.
Stakeholder
Stakeholders are able to view and download participant reports shared with them by an admin.
Assessor
Assessors perform live role-play calls with participants and score assigned assessment exercises.
Top Participant Articles
Simulation Checklist & Instructions
(Applicable users: participants) Welcome Congratulations on being selected to complete the Pinsight® virtual simulation. We hope you enjoy the experience. During the the timed live simulation,…
Your Assessment Experience
How to Use The Pinsight App
FAQ – How do I start my live simulation?
Search All Articles
Featured Articles
Manually Scheduling Assessments
(Applicable users: admins) Overview The manual schedule and manual reschedule features on the platform allows admins to schedule or reschedule assessments for the participant, rather than…
Assessor Scheduling
Manually Rescheduling Assessments
All Articles
Your Assessment Experience
How to Access Your Assessment Result(s)
How to Score an Assignment
How to Access Participant Results as a Stakeholder
How to Search by Tags
- Admin |
- Assessor |
- Stakeholder
How to Export Analytics Data in an Excel Spreadsheet
How to Share a Participant’s Results At Invite
How to Use The Pinsight App
Manually Rescheduling Assessments
Simulation Checklist & Instructions
Manually Scheduling Assessments
How to Use the Customize Module – Adding the English Version
How to Use the Customize Module – Adding Language Versions
How to Compare Participants in Analytics
- Admin |
- Assessor |
- Stakeholder
How to Add/Edit a Narrative Report Summary
How to Use the Filter in Analytics
- Admin |
- Assessor |
- Stakeholder
How to Do Well in a Pinsight Simulation
FAQ – Quickly search for information in the simulator
Pinsight Technology Requirements
- Admin |
- Assessor |
- Participant
Setting Up Your System
Assessor Scheduling
How to Use the Customize Module – Copying
How to Use the Pinsight App – My Priorities Screen
Custom Branding for Partners and Clients
FAQ – How can I switch exercises in the app?
Pinsight University Automatic Translation
FAQ – I can’t see the Send button when sending an email message.
How to Access Participant Reports as an Admin
How to Access Participant Reports as an Assessor
FAQ – Can I print the PDF documents in the My Files section of the simulator dashboard?
FAQ – I am in my live simulation and I can’t answer my incoming video call.
Where to Find Role-Play Instructions and Other Simulation Resources
FAQ – Can I send a calendar meeting request in simulator dashboard?
FAQ – The role-play video call time is wrong in my simulator calendar
FAQ – The font on the documents in the My Files section is too big/small.
FAQ – How much time should I spend preparing for the simulation?
How to View and Download Follow-Up Assessments in Analytics
How to View and Manage Follow-Up Assessments in User Management
How to Edit Your Assessor Profile
FAQ – How long will my simulation last?
FAQ – I zoomed too far in or out of the simulator
How to Invite a Participant to a Follow-Up Assessment
FAQ – Why am I not receiving email responses?
FAQ – How do I access the Microsoft software tools referred to in the simulation?
How to Invite Users to the Platform
FAQ – Can I go in and out of the simulator dashboard?
How to Set up Your Calendar
How to Assign The Pinsight App to a Participant
How to Initiate a Role-Play Call
FAQ – How do I start my live simulation?
FAQ – My profile picture won’t upload
How to Add Identification Numbers to Participant Accounts
FAQ – Can I go in and out of the simulator dashboard during practice mode?
FAQ – Can I adjust the size of the documents in the My Files section?
How to Perform Mass Actions – App Invitations
How to Perform Mass Actions – Resend Invitations
How to Perform Mass Actions – Tagging
How to Perform Mass Actions – Results Access
How to Share Results from the Participant’s Profile
Webcam Troubleshooting
How to Switch Roles
- Admin |
- Assessor |
- Participant |
- Stakeholder