Knowledge Base
You can start by selecting what type of Pinsight user you are to help narrow your search. Additionally, the top Participant articles are featured below and the search bar, additional featured articles, and all articles section (where you can sort by platform) are available.
Participant
Participants go through the virtual assessment center experience and use The Pinsight App to develop their skills.
Admin
Admins manage and perform system actions for users under their partner or client account umbrella.
Stakeholder
Stakeholders are able to view and download participant reports shared with them by an admin.
Assessor
Assessors perform live role-play calls with participants and score assigned assessment exercises.
Top Participant Articles
How to Do Well in a Pinsight Simulation
Congratulations on being selected to take a Pinsight simulation. Whether you’re participating as part of a hiring process or development program, the simulation gives you an…
Simulation Checklist & Instructions
FAQ – How do I forward an email message?
How to Use The Pinsight App
FAQ – How do I start my live simulation?
Search All Articles
Featured Articles
Manually Scheduling Assessments
(Applicable users: admins) Overview The manual schedule and manual reschedule features on the platform allows admins to schedule or reschedule assessments for the participant, rather than…
Assessor Scheduling
Manually Rescheduling Assessments
All Articles
How to Do Well in a Pinsight Simulation
Your Assessment Experience
Simulation Checklist & Instructions
FAQ – How much time should I spend preparing for the simulation?
How to Use The Pinsight App
How to Access Your Assessment Result(s)
How to Search by Tags
- Admin |
- Assessor |
- Stakeholder
How to Score an Assignment
FAQ – Quickly search for information in the simulator
FAQ – Can I print the PDF documents in the My Files section of the simulator dashboard?
How to Add/Edit a Narrative Report Summary
How to Export Analytics Data in an Excel Spreadsheet
How to Access Participant Results as a Stakeholder
Manually Rescheduling Assessments
How to Use the Customize Module – Adding the English Version
FAQ – How do I forward an email message?
How to Share a Participant’s Results At Invite
Manually Scheduling Assessments
FAQ – I am in my live simulation and I can’t answer my incoming video call.
How to Use the Customize Module – Adding Language Versions
How to Invite Users to the Platform
Assessor Scheduling
How to Use the Pinsight App – My Priorities Screen
FAQ – Why am I not receiving email responses?
How to Use the Filter in Analytics
- Admin |
- Assessor |
- Stakeholder
Pinsight Technology Requirements
- Admin |
- Assessor |
- Participant
FAQ – How long will my simulation last?
How to Compare Participants in Analytics
- Admin |
- Assessor |
- Stakeholder
FAQ – I can’t see the Send button when sending an email message.
FAQ – How do I start my live simulation?
Pinsight University Automatic Translation
Setting Up Your System
How to Use the Customize Module – Copying
Where to Find Role-Play Instructions and Other Simulation Resources
FAQ – How can I switch exercises in the app?
How to Access Participant Reports as an Admin
How to View and Manage Follow-Up Assessments in User Management
How to View and Download Follow-Up Assessments in Analytics
Custom Branding for Partners and Clients
Webcam Troubleshooting
FAQ – How do I share a screen during a video call?
How to Invite a Participant to a Follow-Up Assessment
FAQ – Can I go in and out of the simulator dashboard during practice mode?
How to Access Participant Reports as an Assessor
FAQ – How do I access the Microsoft software tools referred to in the simulation?
How to Assign The Pinsight App to a Participant
FAQ – Can I go in and out of the simulator dashboard?
How to Edit Your Assessor Profile
How to Set up Your Calendar
How to Initiate a Role-Play Call
How to Switch Roles
- Admin |
- Assessor |
- Participant |
- Stakeholder
FAQ – My profile picture won’t upload
How to Perform Mass Actions – Resend Invitations
How to Add Identification Numbers to Participant Accounts
How to Perform Mass Actions – Results Access
FAQ – Can I adjust the size of the documents in the Files section?
How to Download Group Views in Analytics
- Admin |
- Assessor |
- Stakeholder
How to Perform Mass Actions – App Invitations
How to Perform Mass Actions – Tagging
Protected: How to Share Results from the Participant’s Profile
Rescheduling Your Simulation
Multi-Factor Authentication (MFA) Login access
- Admin |
- Assessor |
- Stakeholder