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Knowledge Base

You can start by selecting what type of Pinsight user you are to help narrow your search. Additionally, the top Participant articles are featured below and the search bar, additional featured articles, and all articles section (where you can sort by platform) are available.

Participant

Participants go through the virtual assessment center experience and use The Pinsight App to develop their skills.

Admin

Admins manage and perform system actions for users under their partner or client account umbrella.

Stakeholder

Stakeholders are able to view and download participant reports shared with them by an admin.

Assessor

Assessors perform live role-play calls with participants and score assigned assessment exercises.

Top Participant Articles

Virtual Assessment Center

How to Do Well in a Pinsight Simulation

Congratulations on being selected to take a Pinsight simulation. Whether you’re participating as part of a hiring process or development program, the simulation gives you an…

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Virtual Assessment Center

Simulation Checklist & Instructions

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Virtual Assessment Center

FAQ – How do I forward an email message?

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The Pinsight App

How to Use The Pinsight App

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Virtual Assessment Center

FAQ – How do I start my live simulation?

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Featured Articles

Virtual Assessment Center

Manually Scheduling Assessments

(Applicable users: admins) Overview The manual schedule and manual reschedule features on the platform allows admins to schedule or reschedule assessments for the participant, rather than…

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Virtual Assessment Center

Assessor Scheduling

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Virtual Assessment Center

Manually Rescheduling Assessments

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All Articles

Filter by solution:

How to Do Well in a Pinsight Simulation

  • Participant

Your Assessment Experience

  • Participant

Simulation Checklist & Instructions

  • Participant

FAQ – How much time should I spend preparing for the simulation?

  • Participant

How to Use The Pinsight App

  • Participant

How to Access Your Assessment Result(s)

  • Participant

How to Search by Tags

  • Admin |
  • Assessor |
  • Stakeholder

FAQ – Quickly search for information in the simulator

  • Participant

FAQ – How do I forward an email message?

  • Participant

FAQ – Can I print the PDF documents in the My Files section of the simulator dashboard?

  • Participant

How to Score an Assignment

  • Assessor

How to Add/Edit a Narrative Report Summary

  • Admin |
  • Assessor

How to Export Analytics Data in an Excel Spreadsheet

  • Admin

Manually Rescheduling Assessments

  • Admin

How to Use the Customize Module – Adding the English Version

  • Admin

How to Access Participant Results as a Stakeholder

  • Stakeholder

How to Share a Participant’s Results At Invite

  • Admin

Manually Scheduling Assessments

  • Admin

FAQ – I am in my live simulation and I can’t answer my incoming video call.

  • Participant

How to Invite Users to the Platform

  • Admin

How to Use the Customize Module – Adding Language Versions

  • Admin

FAQ – Why am I not receiving email responses?

  • Participant

How to Use the Pinsight App – My Priorities Screen

  • Participant

Assessor Scheduling

  • Admin

Pinsight Technology Requirements

  • Admin |
  • Assessor |
  • Participant

How to Use the Filter in Analytics

  • Admin |
  • Assessor |
  • Stakeholder

FAQ – How long will my simulation last?

  • Participant

FAQ – How do I share a screen during a video call?

  • Participant

FAQ – How do I start my live simulation?

  • Participant

FAQ – I can’t see the Send button when sending an email message.

  • Participant

How to Compare Participants in Analytics

  • Admin |
  • Assessor |
  • Stakeholder

Pinsight University Automatic Translation

  • Assessor

Setting Up Your System

  • Assessor

How to Use the Customize Module – Copying

  • Admin

FAQ – How can I switch exercises in the app?

  • Participant

Where to Find Role-Play Instructions and Other Simulation Resources

  • Assessor

Webcam Troubleshooting

  • Participant

How to Access Participant Reports as an Admin

  • Admin

How to View and Manage Follow-Up Assessments in User Management

  • Admin

How to View and Download Follow-Up Assessments in Analytics

  • Admin |
  • Stakeholder

Custom Branding for Partners and Clients

  • Admin

How to Invite a Participant to a Follow-Up Assessment

  • Admin

FAQ – Can I go in and out of the simulator dashboard during practice mode?

  • Participant

How to Access Participant Reports as an Assessor

  • Assessor

FAQ – How do I access the Microsoft software tools referred to in the simulation?

  • Participant

How to Assign The Pinsight App to a Participant

  • Admin

FAQ – Can I go in and out of the simulator dashboard?

  • Participant

How to Edit Your Assessor Profile

  • Assessor

How to Switch Roles

  • Admin |
  • Assessor |
  • Participant |
  • Stakeholder

How to Initiate a Role-Play Call

  • Assessor

How to Set up Your Calendar

  • Assessor

FAQ – My profile picture won’t upload

  • Participant

How to Perform Mass Actions – Results Access

  • Admin

FAQ – Can I adjust the size of the documents in the Files section?

  • Participant

How to Perform Mass Actions – Resend Invitations

  • Admin

How to Add Identification Numbers to Participant Accounts

  • Admin

How to Download Group Views in Analytics

  • Admin |
  • Assessor |
  • Stakeholder

How to Perform Mass Actions – App Invitations

  • Admin

How to Perform Mass Actions – Tagging

  • Admin

How to Share Results from the Participant’s Profile

  • Admin

Rescheduling Your Simulation

  • Participant

Multi-Factor Authentication (MFA) Login access

  • Admin |
  • Assessor |
  • Stakeholder

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