Pinsight Technology Requirements
Please contact your network administrator to ensure the following technology requirements have been met.
|Topic||Minimal Requirements||“How To” Links|
|Firewall Settings||Ensure *.pinsight.com and *opentok.com have been added to the firewall’s white list.|
The video calls require OpenTok, which has a minimum requirement that TCP port 443 is open. Some firewall/proxy rules only allow for SSL traffic over port 443. You will need to make sure that non-web traffic can also pass over this port.
|Browser (recommended)||Google Chrome 81+|
Chromium Microsoft Edge 80+
Note: For optimum system performance, periodically check for browser updates.
Note: Please add app.pinsight.com to your trusted site list.
Note: Internet Explore and Safari are not supported
|How to check browser version?|
How to update your Chrome browser?
How to update your Firefox browser?
How to update your trusted sites list?
|Bandwidth Requirements||Video: 300 kbps (recommended lowest level)|
Audio: 50 kbps (recommended lowest level)
Hard-wired internet connection is highly recommended.
|How to determine internet connection speed?|
How to enable Cookies?
|Plug-ins and Add-ons||Disable all plug-ins and add-ons during the simulation||How to disable add-ons and plug-ins?|
|Operating System||Windows XP or newer |
Macintosh: OS X
|How to determine my operating system?|
|Resolution||Monitor resolution should be set to 1024×768||How to check your resolution in Windows?|
How to check your resolution on a Mac?