How do I check my webcam? Go to the top of the simulator dashboard and click on the Contacts menu. Select any contact and click the…
Participant Support
All Participant Articles
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FAQ – How can I switch exercises in the app?
The app is designed to create small habits using repetition and therefore, it is the same exercise every day for one week. With that said, each…
How to Switch Roles
Overview Users who have more than one role and can switch between them using the same login credentials. Simply log in and switch your active role…
FAQ – Can I adjust the size of the documents in the My Files section?
Use keyboard shortcuts (Control + on a PC or Command + on a Mac) to increase or (Control – on a PC or Command – on…
FAQ – How do I start my live simulation?
Practice mode and the live simulation take place on the same website, app.pinsight.com. The simulator dashboard has no functionality 15 minutes before your scheduled start time….
FAQ – Can I go in and out of the simulator dashboard during practice mode?
Once the personality questionnaire and the learning agility test have been completed, you can go in and out of the simulator dashboard up until 15 minutes…
FAQ – My profile picture won’t upload
Profile photos must be in either .png, .jpg, or .jpeg format with a maximum size of 10Mb. If you are getting an error message, reduce your…
How to Use the Pinsight App – My Priorities Screen
Overview Prioritize the skills you want to work on in the My Priorities screen. The app is designed to create small habits using repetition and therefore,…
Pinsight Technology Requirements
Please contact your network administrator to ensure the following technology requirements have been met. Topic Minimal Requirements “How To” Links Firewall Settings Ensure *.pinsight.com and *opentok.com…
FAQ – Why am I not receiving email responses?
It is important to note that during the simulation you will not receive any responses to your calls/emails; therefore, you should formulate your own responses without…
Simulation Checklist & Instructions
Welcome Congratulations on being selected to complete the Pinsight® virtual simulation. We hope you enjoy the experience. During the the timed live simulation, you will play…
FAQ – I zoomed too far in or out of the simulator
To zoom in and out in increments: Hold down the Control button (Command on a Mac) and the plus or minus sign (+ or -) at…
FAQ – The role-play video call time is wrong in my simulator calendar
If the time for your role-play call is incorrect in your simulator calendar, check the time zone set in your computer’s system settings to make sure…
FAQ – Can I send a calendar meeting request in simulator dashboard?
No, the simulator dashboard does not have that functionality. Please send a direct email to the simulation character you would like to meet with, but please…
FAQ – Can I go in and out of the simulator dashboard?
Once the personality questionnaire and the learning aptitude test have been completed, you can go in and out of the simulator dashboard up until 15 minutes…
FAQ – How much time should I spend preparing for the simulation?
We strongly recommend that you spend 2-4 hours preparing for the leadership simulations or 1-2 hours preparing for the sales professional simulation or 30-45 minutes for…
FAQ – How long will my simulation last?
3 hours for the leadership simulation or 2 hours for the sales professional simulation or 1 hour for the Every Leader simulation. During your live simulation,…
FAQ – How do I access the Microsoft software tools referred to in the simulation?
Microsoft Office software is not built into the simulator dashboard. But you can use Microsoft products such as Word, PowerPoint (PPT) or Excel. You are able…
FAQ – The font on the documents in the My Files section is too big/small.
Hold down the Control button (Command on a Mac) and the plus or minus sign (+ or -) at the same time. Open a new Chrome…
FAQ – I am in my live simulation and I can’t answer my incoming video call.
Refresh your browser (Control F5 on a PC or Command R on a Mac). If only the audio portion of the call connects, proceed with the…
FAQ – I can’t see the Send button when sending an email message.
NOTE: Email messages automatically save, there is no need to click a save button, but you can confirm by checking to see the message in the…
FAQ – Quickly search for information in the simulator
Type Control F (or Command F on a Mac) Type the most relevant term related to your question in the search field e.g. preparation time. Hit…
FAQ – Can I print the PDF documents in the My Files section of the simulator dashboard?
Due to test security, the PDF documents cannot be printed, downloaded or saved. However, you can use the Notes feature on the right side of your…
How to Use The Pinsight App
Overview Received an invitation email? This app was designed for high-potential leaders like you, to help you achieve your business and career goals. It is an…
Your Assessment Experience
Overview In this article we will outline what you can expect to happen during and after your (the participant’s) assessment experience, what we call the participant…
How to Access Your Assessment Result(s)
Overview This article explains how to access your assessment results if they have been shared with you. If you have questions about your results access, please…
